Why use KFC Mobile Ordering?

  • Take control. With Mobile Ordering there’s no need to queue at the till or queue for the in-restaurant order screen. Use the app on your phone to find prices, order ahead and collect your KFC favourites from the front counter.
  • The Drive Thru experience just got even easier. Ordering ahead means all you need to do at the Drive Thru order point is say your order number displayed in the app and we’ll prepare your order.
  • We want to make life easy for you. That’s why all our offers are available to order through the app and loyalty stamps will be automatically added to your account.
  • Pay fast, easily and securely with Apple Pay and Google Pay.

How to use KFC Mobile Ordering

Have a read of our 10-step guide to using Mobile Ordering to order ahead below:

  1. Open the KFC App (or download the app if you don’t have it yet). Make sure you’re signed in to see the MOBILE ORDERING service
  2. Tap the Mobile Ordering tile and then select USE MY LOCATION or use the search functionality to find your nearest restaurant
  3. Browse our MENU and add food to your order
  4. When you’ve added what you want to your order, select VIEW ORDER
  5. This gives you the chance to view your order summary and make sure you’ve got everything you want. If you’re happy with your order tap COMPLETE ORDER
  6. Now you can PAY for your order with your preferred payment method. Apple Pay is available for iOS device and Google Pay for Android devices. You can also pay by entering your card details. Once you’ve paid you will be sent an order confirmation email for your records
  7. You will now see a CHECK IN screen in the app. For in-restaurant collection, we recommend that you check in when you arrive at the restaurant and select whether you would like to TAKE AWAY or DINE IN. For DRIVE THRU LANE collection orders when you check in you will receive an order number which you’ll need to repeat at the order point in the Drive Thru lane.
  8. For IN-RESTAURANT COLLECTIONS, please wait by the front counter. Your order number will be displayed in the app and it will also appear on the Prepare / Collect screen in restaurant, so you can track your order. For DRIVE THRU LANE COLLECTIONS please join the Drive Thru lane and say your order number when you reach the order point. We’ll then prepare your meal.
  9. If you’re at the front counter our team will let you know your order is ready for collection. If you’re collecting in the Drive Thru lane, then you will need to collect your order from the Drive Thru collection window.
  10. Enjoy your food!


Do you have a question for us? Get in touch and we'll be happy to help.

start using Mobile Ordering

Download our app to start using Mobile Ordering to order ahead. This service is available at selected restaurants only. We're working hard to roll out this service.



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