These terms and conditions ("the Terms") apply to the web site www.kfc.co.uk and any other websites run by Kentucky Fried Chicken (Great Britain) Limited ("KFC" and "We" and "Us") (the "Sites"). Please read these Terms carefully. If you do not wish to be bound by these Terms then you should not access the Sites . Access of the Sites by you shall be deemed to be your acceptance of these Terms.
Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
Access to the Sites
Our Sites are made available free of charge.
You are responsible for making all arrangements necessary for you to have access to our Sites.
You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms, and that they comply with them.
KFC strives to ensure that the information contained on its Sites is accurate and reliable. However, KFC and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. KFC may from time to time revise the information, services and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions.
Unless otherwise stated or the context requires otherwise the Sites relate to the business of KFC in the United Kingdom only.
This Site contains many of the valuable trademarks owned and used by KFC and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of KFC or its relevant subsidiaries and affiliates.
The graphic images, buttons and text contained in the Sites (and the Sites' 'look and feel') are the exclusive property of KFC and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of KFC. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of KFC.
Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites.
If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We do not guarantee that our Sites will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.
You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.
You may link to the home page of www.kfc.co.uk, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Sites in any website that is not owned by you.
Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of www.kfc.co.uk
We reserve the right to withdraw linking permission without notice.
The Sites may link to sites which are not maintained or related to KFC. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or KFC. KFC has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and KFC makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites . Further, KFC does not implicitly endorse third-party sites hyperlinked to the Sites . KFC will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations.
The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by KFC. KFC may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders' rights.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites , you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Use of, or inability to use, our Sites;
Use of or reliance on any content displayed on our Sites
If you are a business user, please note that in particular we will not be liable for:
Loss of profits, sales, business or revenue;
Loss of anticipated savings;
Loss of business opportunity, goodwill or reputation; or
Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.
If any part of these Terms is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms. These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties' intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.
These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
KFC name, design and related marks are trademarks of Kentucky Fried Chicken (Great Britain) Limited. 2015 Kentucky Fried Chicken, all rights reserved.
These terms and conditions (the "Terms") govern your use of the Kentucky Fried Chicken (Great Britain) Limited (“KFC”, “we” or “us”) Colonel’s Club Card and Colonel’s Club mobile application (the “App”) with KFC and its franchisees.
Please read these Terms before registering or using your Colonel’s Club Card or App. By registering and/or using the Colonel’s Club Card or App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below.
The Colonel’s Club loyalty scheme for KFC customers is available at selected participating KFC stores. Ask in store when you visit to find out whether you are in a participating restaurant. You can obtain a Colonel’s Club Card free of charge at any participating KFC restaurant within the UK or Ireland, subject to availability. You can download the App from www.colonelsclub.com
To participate, you must be aged 13 or over and a resident in the UK or Ireland. We may require that you provide us with proof of age documentation before we issue or accept the registration of a Colonel’s Club account.
To redeem Rewards and Offers, you must register and create your account online by following the instructions at www.colonelsclub.com or via the App.
To register for a Colonel’s Club account, you are required to provide a valid email address and your contact information including your mobile number. Only one Colonel’s Club account can be registered per email address. Please see ‘Your Privacy’ below for details on how we treat this information.
If you are registered in the UK it is possible to earn Chicken Stamps and redeem Rewards in Ireland. If you are registered in Ireland it is possible to earn Chicken Stamps and redeem Rewards in the UK. It is possible to switch your account from a UK registered account to an Ireland registered account or from an Ireland registered account to a UK registered account by following the instructions at www.colonelsclub.com or via the App.
Restaurant menus, location maps and lists of restaurants are UK and Ireland specific and may differ depending on whether your account is UK registered or Ireland registered.
Subject to paragraphs 9 and 10 below, Chicken Stamps can be earned without registering your Colonel’s Club account, but Rewards and Offers can only be claimed after registration.
Your Colonel’s Club Card is issued by, and remains the property of KFC. It may only be used in accordance with these Terms in participating restaurants. The Colonel’s Club scheme may be withdrawn at any time.
The Colonel’s Club is a KFC loyalty scheme and Cards, Chicken Stamps, Rewards and Offers cannot be used as any form of credit, debit, proof of age or identity, or for any other purpose except with KFC’s written consent.
The App will allow a compatible smartphone to display a barcode which can be used to collect and redeem Chicken Stamps.
To download the App for iPhone iOS devices, visit Apple APP STORE or GOOGLE PLAY for Android devices and search for ‘Colonel’s Club’. It is not possible to download the App on Windows mobile smartphones.
To download the App you must be a resident of the UK or Ireland and aged 13 or over. Downloading the App may incur connection and/or download charges for which you will be responsible. Please contact your service provider for more details and seek the bill payer's consent, if applicable. The App’s functionality will require access to users’ location.
You can use your Colonel’s Club Card or App at any participating KFC restaurant (excluding any KFC service station restaurant) to earn Chicken Stamps as further described in these Terms.
Registering your details at www.colonelsclub.com will earn you one free Chicken Stamp. Registering via the App will earn you three free Chicken Stamps.
The following (non-exhaustive) examples illustrate how this works:
Example A: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and earns one Chicken Stamp.
Example B: Spends £15 (UK only) or €22 (Ireland only) in a single transaction and earns two Chicken Stamps.
Example C: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and earns one Chicken Stamp and on the same day spends £12 (UK only) or €20 (Ireland only) in a second single transaction; no additional Chicken Stamps are earned.
Example D: Spends £6 (UK only) or €10 (Ireland only) in a single transaction and earns one Chicken Stamp and on the same day spends £15 (UK only) or €22 (Ireland only) in a second single transaction; one additional Chicken Stamp is earned.
To earn Chicken Stamps, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase. Chicken Stamps cannot be awarded retrospectively in the restaurant where barcodes have not been presented during the purchase.
a. the date of the transaction;
b. the restaurant in which the transaction took place;
c. the amount of the purchase; and
d. the relevant till receipt number.
Please ensure that you retain your till receipt for this purpose; it will not be possible to award Chicken Stamps where the requisite details cannot be provided. This feature is usually available within 24 hours after the relevant purchase has taken place. Valid Chicken Stamps will be added to your account within 14 days of your request.
You must have registered your account online in order to earn Chicken Stamps retrospectively via your online account. It is only possible to earn Chicken Stamps retrospectively via your online account up to a maximum of 2 times per month. The date that the Chicken Stamp is earned will be the date you enter the details into your online account and not the date of the purchase. If by adding the details from the relevant receipt a Reward is earned, the start date of the Reward will be the date you enter details into your online account and not the date of the purchase. All other conditions in these Terms apply.
Registering further cards against your Colonel’s Club account will not earn any further Chicken Stamps.
Any unused or unredeemed Chicken Stamps will expire 12 months from the date of the last Chicken Stamp being earned. So if no Chicken Stamps are earned for a period of 12 months, all Chicken Stamps will be lost.
Once you have reached a total of 11 Chicken Stamps, your balance will reset back to the start of your Chicken Stamp journey for you to enjoy another round of Rewards.
As part of the Colonel’s Club scheme eligible students can benefit from 15% discount on KFC food and beverages when they spend £5 or more in a single transaction.
To benefit from the 15% student discount, students must have registered with The Beans Group Limited (“Student Beans”) and have a valid Student Beans iD. Students that are eligible for a Student Beans iD can register for a Student Beans iD at www.studentbeans.com/go/kfc
Students also need to have a Colonel’s Club account and must have registered their Student Beans iD with their Colonel’s Club account. To do this students must go to the ‘My Account’ section of the Colonel’s Club website or App and enter their Student Beans iD. Verification may take up to 24 hours.
Once the Student Beans iD has been verified, to obtain the student discount, a valid Colonel’s Club barcode (from a Card or the App) must be presented at the till point of a participating restaurant and scanned during a purchase.
The student discount cannot be used in conjunction with any other offers including, but not limited to, Colonel’s Club offers or the Colonel’s Club ‘£5 off reward’.
The student discount is available in participating KFC restaurants in the UK only; the student discount does not apply in Ireland.
To redeem the Rewards further described in these Terms, a valid Colonel’s Club barcode must be presented at the till point of a KFC participating restaurant (excluding any KFC service station restaurant).
• 3 Chicken Stamps = 1 Free Side.
• 7 Chicken Stamps = 1 Free Snack.
• 11 Chicken Stamps = £5 Off any purchase – no cashback / change for purchases under £5 (UK only)
• 11 Chicken Stamps = €7 Off any purchase – no cashback / change for purchases under €7 (Ireland only).
• 2 Hot Wings
• Small Popcorn
• Regular Drink (carbonated soft drink & water)
• Regular Side
• Regular Fries
• Regular Hot Beverage
• Regular Popcorn
• Mini Fillet Burger
• Streetwise Wrap
• 4 hot wings
• Large Side
• Lil Wrap (only available in the UK)
To claim Rewards in participating restaurants you must inform the cashier during a purchase which product offering you would like to redeem (Snack, Side and/or £5 (UK only)/€7 (Ireland only) Off). Rewards cannot be redeemed after the purchase.
You will be able to claim each of your Rewards for up to three months from the day each Reward is earned i.e. the date of the qualifying purchase which results in the Reward, not necessarily the date from which the Reward appears on your account. If a Reward is not claimed within three months, it will be lost.
KFC reserves the right at any time and in its discretion (taking into account product availability and other factors) to change the Reward options set out above.
The £5 Off (UK only) or €7 Off (Ireland only) Reward may not be redeemed in conjunction with any other discount (including, but not limited to, the use of ‘Chicken Bucks’, ‘Chicken Cheques’ or Guest Experience Survey discounts) and no cash alternative is available to the Rewards specified above.
Exclusive Offers are available from time to time for registered Colonel’s Club members only and can be viewed using www.colonelsclub.com or the App. These Offers may differ depending on whether your account is UK or Ireland registered.
To redeem an Offer, choose one of the offers you would like, then scan a valid Colonel’s Club barcode and ask the cashier to add your chosen Offer to your order.
The Colonel’s Club Card or App may not always be accepted at participating KFC restaurants. For example, in the event that a KFC restaurant has communication / system issue you may not be able to claim your Rewards or Offers, or instantly earn your Chicken Stamps.
KFC reserves the right to refuse to accept a Colonel’s Club account or to limit the use of a Colonel’s Club account which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct, unauthorised or inappropriate use.
KFC is not liable for any losses to your account balance. However, if you register your Colonel’s Club Card with us, your balance should be secure (as long as you have not shared your email address and password to access your Colonel’s Club account).
KFC is not liable for lost, stolen or damaged Colonel’s Club Cards and KFC cannot guarantee that Chicken Stamps, Rewards or Offers will be available for accounts with missing cards. If you have registered your account with us and have reported your card as lost, stolen or damaged as soon as possible, your balance should be secure. To report your Colonel’s Club Card lost, stolen or damaged you must contact the Colonel’s Club Card team at email@example.com
You have the right to cancel your Colonel’s Club account at any time but you will lose the right to redeem all unused Rewards and Chicken Stamps. If you wish to cancel your Colonel’s Club account you must contact the Colonel’s Club team at firstname.lastname@example.org
KFC’s maximum liability to you in relation to these Terms and your use of the Colonel’s Club Card or App shall not exceed the final balance of Rewards held on your Colonel’s Club account if registered.
Nothing in these Terms exclude KFC’s liability for:
a) death or personal injury caused by its negligence;
b) fraud; or
c) any liability which cannot be excluded or limited under applicable law.
KFC reserves the right in its discretion to either amend these Terms (or any FAQ, policy or guideline relating to the Colonel’s Club Card or App) or terminate, withdraw or cancel the Colonel’s Club scheme (including cancelling or withdrawing the App).
Any amendments to the Terms will be effective immediately upon posting the revised Terms to www.colonelsclub.com
If you do not agree to the amended terms, you must immediately request that your Colonel’s Club account is deleted and stop using your Colonel’s Club Card.
To thank you for providing feedback on your KFC experience we’d like to offer you a 20% discount next time you visit.
Visit www.yourKFC.co.uk within 3 days and enter details from your receipt to access our guest experience survey.
Once you’ve completed the survey write the validation code on your receipt and hand to a team member next time you order.
This offer may only be redeemed within 14 days of your original visit, and on orders of £5 (£9.99 in Scotland) and over.
This offer is not valid in conjunction with any other KFC offer. It is for personal use only by the original guest, and may not be used for any business purposes.
Customers may redeem a 20% discount offer no more than once every 30 days.
These Terms are governed by and construed in all respect in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.
The Sites are owned and operated by Kentucky Fried Chicken (Great Britain) Limited a company registered in England and Wales, whose registered office is at Orion Gate, Guildford Road, Surrey, Woking GU22 7NJ Company registration number: 967403 VAT number: 414021513
To contact us please telephone: 01483 717000.
Thank you for visiting our Sites.