We're committed to animal welfare standards and supporting the UK and Irish farming industries.
Keeping our supply chain short and simple means we can trace every chicken from barn to bargain bucket. We are passionate about responsible and sustainable sourcing and buy from more than 500 British and Irish poultry farms, with all our Original Recipe Chicken on the bone coming from these suppliers.
We believe animal welfare is essential for high-quality food and an important ethical concern for our customers, which is why we work hard to ensure the chickens we buy are well cared for. We were the first fast food restaurant to gain Red Tractor certification for welfare and food safety in the UK— in fact all our suppliers worldwide meet or exceed these standards. As well as testing food safety and security practices, we also look for outstanding quality control—not just from our products, but in suppliers' management processes.
Our Standard covers all stages of production, from breeding to slaughter and all our suppliers are committed to the commonly accepted Five Freedoms of Animal Welfare. All our suppliers provide birds with a blended diet, constant access to fresh water, in large barns typically bedded with wood shavings or chopped straw where densities are defined by the Red Tractor standard. We also encourage suppliers enrichment programmes that provides natural light, pecking objects and perches.
Nothing is more important than ensuring our food is tasty and safe to eat.
Our whole chicken pieces— breast, drumsticks, wings, and thighs—are hand breaded (with our amazing secret herbs and spices) in-store. Our specially trained cooks have two minutes after breading to get it in the fryer because we believe in making sure your chicken is as fresh as it should be.
We aim to score at least 4 out of 5 for hygiene with the UK Food Standards Agency in all our restaurants in England, Wales and Northern Ireland—and pass in all our restaurants in Scotland, where a slightly different system applies. Over 93% of our restaurants have already achieved this.
We train all our teams in food safety and hygiene. It's a rigorous and thorough process that ensures your meal is fresh and delicious every time. Teams learn about food temperature management and product handling, to ensure freshness and avoid cross-contamination.
We offer a range of menu choices so you can enjoy our food the way you want it. For a full breakdown of all our nutritional and allergens information please download the Nutrition PDF.
We recognise the role we play in improving the nation's diet, and as a Public Health Responsibility Deal partner we're committed to help people make healthier choices. We have clear labels with nutrition information so you can leave the calorie counter at home and we are continually reducing salt and fat levels across our menu. We do not directly target our marketing at children, and in fact our kids menu offers fruit drinks and beans, which both count as one of their five-a-day. You can find more information in our Nutrition section.
We make it easy for you to access allergen information—not only is it printed on the tray liners together with nutritional information, it's also available on our website and mobile phone app, so you can quickly check before ordering. For further information on allergens please download the Nutrition PDF or contact us directly.
In response to local demand we are trialling Halal products in some restaurants. The animal welfare standards are the same and all our halal chicken is stunned before slaughter. Halal Food Authority (HFA) accreditation is clearly signposted in participating restaurants. We try to ensure that a non-Halal restaurant is always nearby.
We believe in moderation our food can be part of a balanced diet. For a full breakdown of all our nutritional information please download the Nutrition PDF.
We were one of the first quick-service restaurants to display calories on our menu board both in store and online, so you can make an informed choice every time you dine with us. Our food can be part of a balanced diet and we offer lots of healthy and lighter options on our menu such as salads, sides like Corn on the Cob and drinks like Copella Apple Juice, or water. We don't market directly to children and our kids menu offers fruit drinks and beans, which both count as one of their five-a-day.
We'll never claim to be fat-free, but we put a lot of work into cutting bad fats while making sure our food still tastes delicious. All our products have been free from artificial trans fatty acids—which can contribute to heart disease—since 2007. We also switched from palm oil to rapeseed oil, so now there's 25% less saturated fat in our Original Recipe Chicken, Fillets and Mini Fillets.
Even before the Public Health Responsibility Deal, we were the first fast food chain in the UK to stop salting our fries—so it's your choice whether to add salt yourself, and how much. We have also cut salt in five of our chicken meal options by 8 – 20%. We're committed to carry on reducing salt levels across our menu and have signed the ‘Salt Pledge' as part of the government's deal.